Shipping & Delivery

Your pack shipment

Packages are generally dispatched the same day after receipt of payment and are shipped via your choice of shipping selected in the shopping cart check out. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

POSTAGE AND HANDLING
For customers within Australia 'shipping' is calculated automatically which is currently charged at rates based on your Total Shopping Weight, see rate below:-

Postage & Handling Rates within Australia ONLY

Total Shopping
 Weight

Standard
Postage Charges
(up to 5 working days)

Express Post
(overnight)

Small products

e.g. Contact Lenses
etc.

$3.30

$11.30

Up to 500g

$7.20

$11.30

500g to 3Kg

$10.45

$18.10

3Kg to 5Kg

$20.00

$28.00

Over $85

FREE

Calculated
Individually

If you want to purchase something small and lightweight such as a stencil or two, or up to two 32g paint cake/ rainbow cakes, feel free to contact us by phone or email.  If it will fit in a regular envelope and go completely in the letterbox, we can send for the cost of stamps, however be aware there will be no option for tracking and no refunds if the item is lost in transit.

 

All prices are in $AUD and includes GST.

Please note: postage charges may differ depending upon weight of your parcel it will be calculated as you ad the products.

Contact Lenses will not be shipped overseas, Australia Only!

INTERNATIONAL Shipping will be charged on weight HOWEVER 

Once the order is packed, weighed and the correct postage amount calculated, we will amend by refunding the difference if overcharged, or contact you for payment if undercharged.  

Delivery times will vary depending on your location.  We will let you know the estimated time for delivery before sending, however if held by customs for any reason, it can take considerably longer.  Once the package is handed to the postal service, we have no control.

Please be aware of any regulations for importing goods into your country.  You may be liable for import duties /taxes /customs fees.

Go to https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ to get a better idea of the cost. Click on the TAB Overseas. Use the FROM postcode 2315 and enter your country.  This will give you all available options, from economy to courier. 

If you prefer, you can email your wishlist and we will quote the actual shipping cost prior to ordering. 

Returns Policy

Our Guarantee to you.

We are very confident that our high standards and quality will ensure that you are completely satisfied and hopefully thrilled with our products and service so that you will come back again and again.

Please see our policy on returns where you have received a FREE GIFT at the bottom of this page.


Returns Policy

If your order is not suitable for any reason you are welcome to return it to us for an exchange or refund. You will have received a 'Returns Form' enclosed with your order. If you have misplaced, or did not receive a 'Returns Form' you can download a new form from this page.

Download Returns Form →


Exchanges

We take great care in providing correct and conservative measurements in our sizing guides, however we also recognise that things can go wrong. Therefore, we are happy to exchange sizes or styles. Please note that we cannot accept return of wigs or intimate apparel (including costumes that include underwear) for health reasons unless they are faulty. Enclosed with your order you will have received a 'Returns Form' to make your exchange easy. Simply fill in the easy to use form and send it, along with your invoice and product/s, back to us to exchange. Providing us with this form in your return satchel will help us to process your exchange as quickly as possible! Prior to sending your items back, it is usually a good idea to let us know what you would like to exchange the item for so we can place it on hold for you. This can be done via email service@freakyfx.com.au or by telephone on 02 4919 0045 .

To send your item/order back to us, please note that customers are responsible for the cost of return shipping. Your return satchel will also need to include a self addressed pre-paid Australia Post satchel for your exchanged item to be sent back to you. 

Please also note that an express postage charge of $12.95 will be charged at the time of exchanges being processed if a prepaid satchel has not been included with the return to send the replacement back in. This can be organised and paid over the phone when you call us to organise your exchange.

Finally, please be aware of the products listed below which may not be eligible for exchange and ensure the products you wish to exchange reach us within 14 days of receiving your original order.

There are two options for exchanging your item which depend on how long you have before needing your exchange item.

If you need your exchange item within two weeks:

If you need your exchange item quickly we recommend placing a new order online so that you receive your exchange item in time for your event, and then send your unsuitable item back to us for a refund.

If you have more than 2 weeks:

If you have plenty of time before you need your exchange item we can do a direct exchange for you. If you would like to go ahead with this option please let us know so that we can put aside the exchange item/s for you. Please note that we hold exchange items for up to 10 business days. If you need more time than this please let us know.

If you have placed a new order there is no need to send a prepaid postage satchel as you will pay shipping costs in your new order.


Refunds

You will have received a 'Returns Form' enclosed with your order. If for any reason you are not happy, please complete the 'Returns Form' and simply return your item's to us within 14 days, unused, unworn and in the original undamaged packaging plus the original invoice and we will refund your money, no questions asked. If you would like to discuss your return prior to sending it back, please contact us either by email service@freakyfx.com.au or by telephone on 02 4919 0045 . If you have misplaced, or did not receive a 'Returns Form' please contact us so we can arrange to send you one via email. Please note however:

We can not accept return of wigs, hosiery or intimate apparel (including costumes that include underwear) for health reasons as well as clearance items and budget range costumes unless they are faulty, please contact us if you find a fault to discuss return of your item.

We will not accept return of products with any make-up marks, fake tan marks or other forms of body make-up transferred onto the product. To be on the safe side, we recommend all make-up products be removed from your person before trying items on.

Please note that we do not refund shipping costs or the cost to return an item to us. If an order received free shipping and  the order or part of an order is returned for a refund, and the balance of the order that is kept by you then adds up to less than $100.00, a $12.95 shipping fee will be deducted from the refund.

Please note that special order items are subject to a 30% re-stocking fee if returned.

Refunds are processed weekly on Fridays, and all refunds are made back to the payment method used to pay for the order in the first place. If you paid by Bank Deposit, you will need to provide us with your bank details so we can refund to that account. If you paid by credit card, we do not need your details again as we will return your payment to your credit card directly through our bank. PayPal payments are returned to you directly via PayPal and we do not need any additional details from you.

To return your order for an exchange or refund, please send your order/item to us in its original undamaged packaging, with the invoice and 'Returns Form'  to:

Freaky FX
Shop 2/131 Gan Gan Road
Anna Bay, NSW 2316

Please note that there are a number of items that can not be returned (this applies even if they were a Free Gift):

  • Hosiery
  • Wigs if they have been opened
  • items that include underwear
  • Opened booty shorts
  • Make up
  • Pierced earrings
  • Any other items that are of a personal nature
  • Clearance or Sale items

Product Packaging

DO NOT THROW IT AWAY!! Upon receiving your item/s, If you aren't 100% sure that you won't be returning it to us....... DON'T THROW AWAY THE PACKAGING! This includes any outer packaging eg. plastic bags, covers etc plus anything else that forms a part of identifying the item such as tags and card inserts.

All the packaging forms part of the product as a whole, as it has been sold to you. If a product is returned without a piece of packaging, it means the item (as it's intended purpose) is incomplete. The packaging is extremely important as it used to confirm the product, the description of the product and the genuity of the product. The product packaging is used in our warehouse to identify the products. Without the packaging we cannot store the product in the warehouse, nor can we re-sell it as a genuine product.

If returning any products for refund or exchange - ALL packaging MUST be included in your return, in an undamaged, original condition.


Posting Your Return Parcels

Customers are responsible for any charges incurred when returning items/orders. Customers will be required to pay relevant shipping charges through their chosen parcel delivery service. If customers do not use a parcel delivery service for the return of goods, and instead mark parcels with ‘Return to Sender’, the $12.95 return delivery cost charged to Freaky FX by Australia Post, will be forwarded to the customer by way of deduction off any sought refund.

We do not recommend marking any parcels with 'Return to Sender'. Although this may seem like the easiest option, the delivery time for 'Return to Sender' parcels can be in excess of 6 weeks as these parcels are not deemed a priority delivery by the postal service. This will significantly delay the processing of any refund or exchange.

NOTE!! It seems like common sense..... but please package your return parcels properly!! When you post a Christmas card... do you just pop the card into the post box? or do you put it in an envelope? Right! Same goes! Package your return products in a way that they won't get damaged! If they get damaged.. we cannot refund you! Place all your items inside a satchel bag (these are 'sealable' durable, water resistant plastic bags which are cheap and can easily be obtained from your post office!!) Or, if it's still in tact - use the one that your order was sent to you in, just turn it inside out! 


Free Gift Returns

If your order included a free gift:

  • The unused, undamaged free gift must be returned in it's undamaged complete packaging if you return your full order for refund or a portion of your refund that will leave the total of your order that you are keeping (excluding shipping) at less than $100
  • Please do not open your free wig until you are absolutely sure that you do not intend to return your order for refund.
  • Should you return an opened item or an item in the above list, you can arrange to have the item returned to you by paying the shipping fee or having the shipping fee deducted from your refund. Alternatively, we can destroy the item on your behalf.
  • You may also choose to keep your free gift even though you are returning the rest of your order. In this case, we will deduct the value (retail price) from your refund.